How can we help?

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you are ordering an item coming from an international location to the United States, you will receive an email with tracking information once the order reaches the US.

If you placed an order more than 10 days ago and would like to find out the status, please click here to submit a status inquiry. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Alternatively, you can check the status by accessing your MyNovica account. Once signed in, navigate to the Orders & Returns section.

NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal ; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-877-2-NOVICA (1-877-266-8422) or 001-210-890-4217 (Outside the US or Canada). Please note that credit cards will be charged only after an order has shipped from our fulfillment centre, although an authorization will be obtained at the time the order is placed.

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning. For US Customers, a prepaid return shipping label will be provided at no charge to return any jewellery or apparel items. You may also obtain an RMA number by calling our customer service number, 877-266-8422, or by submitting a return inquiry here.

If the return is not the result of an error by NOVICA, or a jewellery or apparel return within the US, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns centre.

No refunds will be available after the 60-day returns period has expired

For more information on how to return items, please visit the Returns section of this page

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you are ordering an item coming from an international location to the United States, you will receive an email with tracking information once the order reaches the US.

If you placed an order more than 10 days ago and would like to find out the status, please click here to submit a status inquiry. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Alternatively, you can check the status by accessing your MyNovica account. Once signed in, navigate to the Orders & Returns section.

Your order request is promptly sent to our international fulfillment centre(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please click here to submit a cancellation request and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

NOVICA reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

1. Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
2. Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at service@novica.com prior to placing an order.
3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of NOVICA has confirmed that none of the aforementioned conditions apply to that order

Price fluctuation occurs primarily because NOVICA products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-877-2-NOVICA (1-877-266-8422) or 001-210-890-4217 (Outside the US or Canada). Please note that credit cards will be charged only after an order has shipped from our fulfillment centre, although an authorization will be obtained at the time the order is placed.

NOVICA employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the DigiCert security report for NOVICA:

Security Report

If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.

If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment centre. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Most items at NOVICA will ship direct to you from one of our international fulfillment centres. Shipping times do vary between different NOVICA regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and delivery timeframe for each service.

Orders containing more than one item from a single NOVICA region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

Yes, in many cases we are able to ship to a PO Box. Most orders with Normal shipping can ship to a PO Box, whereas orders with Expedited or Express service typically require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. We will alert you during the checkout process if one or more of the items in your order will require a physical address, based on your selection of shipping service.

Yes, in many cases we are able to ship to APO/FPO/DPO addresses. Most orders with Normal Shipping can ship to such an address. We will alert you during the checkout process if one or more of the items in your order is not eligible for delivery to the APO/FPO/DPO address provided. Please note that expedited delivery services are not available for APO/FPO/DPO addresses, and that actual delivery time may exceed the timeframe quoted for some overseas destinations.

A fee will be applied to all orders where:

1. The incorrect address has been provided by the customer and the package is returned as undeliverable
2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
3. A move or sudden change of address results in the refusal or non-delivery of an order
4. An APO or FPO address has been provided as the shipping address

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

NOVICA is proud to offer shipment of most items to over 100 countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table.

Please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at NOVICA include, but are not limited to: (a) all jewellery items being shipped to India or France (for France, only the Standard service can be used for jewellery items); (b) all items being shipped to Australia or New Zealand that contain natural fibres (including bamboo, coconut, straw, and cane), potpourri, or animal parts (including hide, bone, and horn). NOVICA cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction in any country other than the USA. For information on possible duty/tax on orders shipped to a country other than the US, please click here.

Please note: certain large or oversized items, including some furniture, are only available for shipment to the 48 contiguous U.S. states.

Please note a $25.00 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $15.00 fee (per package) will be assessed for all shipments that are re-routed or returned to NOVICA by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

NOVICA will cover all duties and import taxes for customers in the United States.

Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery, depending on the shipping service that has been selected. During the checkout process, customers will be shown the available shipping services for their country for the specific item(s) being ordered. Each service option will clearly indicate if duty and tax will be due at the time of delivery, or if it will be pre-collected by NOVICA at the time of purchase -- in which case no further payment will be due for duty or tax once the order has been submitted. For gifts and for orders being sent to a country other than your country of residence, we strongly recommend that you select a shipping service with all duty and tax paid in advance to prevent any delays in delivery or inconvenience to the recipient.

Customers outside the United States who select a shipping service with duty and tax due at the time of delivery are encouraged to contact their local courier or customs bureau to inquire about possible import taxes and fees. NOVICA cannot be held responsible for import charges imposed by the courier and/or the local government on orders delivered to countries other than the United States. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honour any requests to alter the declared value for an order.

At NOVICA, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning. For US Customers, a prepaid return shipping label will be provided at no charge to return any jewellery or apparel items. You may also obtain an RMA number by calling our customer service number, 877-266-8422, or by submitting a return request here.

If the return is not the result of an error by NOVICA, or a jewellery or apparel return within the US, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns centre.

No refunds will be available after the 60-day returns period has expired

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will happily refund you all original and return shipping costs paid on the product(s) you are returning. You may also obtain an RMA number by calling our customer service number, 001-210-247-2790 (Outside the US or Canada), or by submitting a return request here.

If the return is not a result of an error by NOVICA, you will be responsible for all shipping costs, duties and taxes incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as EMS, UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns centre.

No refunds will be available after the 60-day returns period has expired.

If you have received a gift from NOVICA and would like to return it, you may do so by submitting a return request here or by phone (877-266-8422) during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If you need to trade your item for a different size or colour, you can exchange qualifying items through your myNOVICA account. Alternatively, you can submit a return request here or reach customer service at 1-877-266-8422 during the 60-day period following the original delivery date of the order. As soon as the return is received, we will send out the replacement via standard shipping.

If the return did not result from an error by NOVICA, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on NOVICA's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued within 5 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders).

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns centre.
• NOVICA is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a NOVICA Returns centre.
• No refunds or returns on custom orders.
• No refunds or returns on gift certificates.
• As a safeguard against potential abuse, NOVICA reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. For fastest service, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If you prefer, you may also submit your RMA request here.
2. RMA Number and detailed return instructions are provided by NOVICA. If the return is the result of an error by NOVICA and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label. If the return is the result of an error by NOVICA but the merchandise is being returned from an address outside the continental United States, we will provide you with special instructions. In all other cases, the address for the nearest Returns centre will be provided.
3. Returning the item(s) to NOVICA. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail within the US; EMS, UPS, FedEx, TNT, or DHL from outside the US) to ensure that all items are received at the Returns centre in good order.

Be sure to indicate the complete and correct shipping address when you are placing your order. NOVICA is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department here. A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

At NOVICA, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also click here to report a problem to our customer service team.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

Our sterling jewellery will either have the "925" stamp on it, or a small dumbbell sticker attached that has "925" on it (for pieces that would be difficult to stamp). We also test our artisans' jewellery periodically to ensure that it is at least 92.5% silver.

Many gemstones are enhanced, most commonly to improve their colour and/or clarity. Enhancement methods may include heat treatment, dyeing, bleaching, and oiling or waxing the stone. However, a stone enhancement will not affect your use or enjoyment of the jewellery in any way. Gemstones that are almost always enhanced: amethyst, citrine, blue topaz, ruby, lapis lazuli, chalcedony, and emerald. Gemstones that are never or very rarely enhanced: Guatemalan jade, garnet, peridot, unakite, rhodonite, hematite, chrysocolla, labradorite, rainbow moonstone.

The discolouration described can occur naturally for a couple of reasons. It may be that your body has a reaction to either silver or one of the other metals in the sterling alloy; it could also be that the silver is reacting with something on your hands, such as body lotion, perfume, cleaning products, etc. The discolouration is not an indication that the item is less than 92.5% silver.

Yes! Tarnish is a natural phenomenon that occurs with sterling silver (in fact, it is proof that your item is made of genuine silver!), but it can easily be removed. We recommend that you use a silver jewellery polishing cloth, which can be obtained from a jeweler and from some department and drug stores. Another option is a non-abrasive silver polishing paste, such as Wright's. Do not under any circumstances use a liquid jewellery cleaning "dip", as they can damage silver.

To slow tarnish, keep your jewellery in a dry location, and avoid getting it wet by removing it while swimming, bathing or washing dishes.

That depends on the style of the ring. If a ring does not have gemstones or inlaid decoration on the band or has gemstones set only in a crown atop the ring, the band can easily be resized. Most jewelers will set a limit on the number of ring sizes increased or decreased in order to preserve the jewellery design. Ring sizing on many gemstone and diamond rings can also be altered, but the process depends on the style of the ring and the skill of the jeweler. Sometimes, a jeweler can resize a ring by two sizes but usually not more without resetting the stones. It is not recommended that a ring be adjusted by more than one or two full sizes. Rings with designs that encircle the entire shank cannot be resized.

A sterling silver ring can only be resized once, or the integrity of the metal is compromised. Also, please note that a ring cannot be returned to NOVICA if it has been resized or modified in any way.

We provide information regarding the type of finish on any jewellery that contains precious metal. For example, a sterling silver ring could have a high-polish finish, or a hammered finish, or any of several finishes.

When a piece of jewellery features more than one kind of finish, we call that a "combination finish". For example, if a ring featured areas that were deliberately oxidised (blackened) as well as highly polished areas, that would be a combination finish. Or, if a pair of earrings had parts that were hammered silver and parts that were brushed/satin silver, that would also be considered a combination finish.

While we cannot test every single piece of jewellery that passes through our hands, we do regularly and randomly have our artisans' gemstones tested at accredited gem laboratories to ensure that they are genuine. We do not provide any formal certification of authenticity, but rest assured that NOVICA stands by its products and is committed to your complete satisfaction.

Download our printable ring sizing chart here to find the perfect fit. Please be sure your printer is not set 'Fit to Page' or 'Shrink to Fit' as it will result in an inaccurate printed size chart!